Total Rewards Website

ask

I was asked to design a dining rewards site for Caesar's Entertainment. They wanted to expand their rewards offerings for customers to include options other than their own casinos and venues. The new dining rewards site would need to match the Caesar’s brand while offering customers the full range of Rewards Network’s offerings.

discovery

Image shows an initial workflow for the rewards site
Image of a simple low fidelity wireframe

For this project, I used predefined personas that Rewards Network had created. I started with a list of required information and determined a basic flow and what pages were needed. Using competitive analysis and data from existing Rewards Network sites, I determined page layouts and workflows that would take advantage of the user’s existing mental models. The first designs were basic layouts in Sketch to get feedback from the rest of the design team and development.

design process

Image of a high-fidelity wireframe for a webpage
Image of a high-fidelity wireframe for a webpage
Image of a high-fidelity wireframe for a mobile version of the same page

I experimented with different layout options for each page, for both desktop and mobile versions. These were shared with the team during weekly meetings to determine which ones captured the most important information and displayed it to the user in an intuitive way. Feedback was incorporated into further iterations.

Image of a high-fidelity wireframe for landing page
Mobile version of the landing page
Image of a high-fidelity wireframe for the mapview of search results
Mobile version of the mapview
Image of a high-fidelity wireframe for a restaurant detail page
Mobile version of the detail page
Once we reached a consensus within the team, I created a prototype in Invision with high fidelity wireframes and presented this to stakeholders at Caesar’s to get their approval. From there, the wires were passed on to the UI Designer and UI Developer to produce the final design.

results

Successfully released the site on time, with 15,000 signups to the program within the first week.